Clinic Policies

Opening Hours

Monday – Friday 9am to 6.00pm. Saturday – This varies, please call reception for advice. Closed Sundays and Public holidays.

Please contact our out of hours service for assistance outside of clinic hours.

New Patient Registration Forms

We are warmly welcoming new patients to the Station on Tanti Family and Women’s Clinic. We would like the privilege of supporting you and your family on your health journey. We believe in the importance of continuity of care and this is something we will strive to provide at the Station on Tanti as we undertake a patient-centric, holistic approach to your health.

We would ask you to fill out our online New Patient Registration Form before your appointment. For children 15 years or less, please use the Children’s New Patient Registration Form. We request that if you are a new patient that you arrive 10 minutes before your appointment time. If you would like to transfer your records to our clinic then you can also fill out and print our online Transfer of Records Form and bring it with you on the day of your consultation.

Online Bookings

We use Hotdocs for our online bookings. This service is available to you 24 hours a day. Please note that your appointment is not confirmed until you receive an email from Hotdocs. We will also send you an appointment reminder via SMS 24 hours before your appointment. If you need to cancel your appointment please call reception and we will assist you.

Billing Policy

We are a private billing clinic and payment is required on the day of your consultation.

Referral letters

For all referral letters, whether new or updated, an appointment with your GP is required. We cannot back-date referral letters.

Repeat Scripts

It is important to make a note as to when your regular medication will run out so as to give yourself adequate time to make an appointment with your GP to renew your prescription. Sometimes leaving your repeat script at your regular pharmacy will allow them to alert you when you are on your last script.

We like all patients to book an appointment for repeat prescriptions. This is best practice and the safest way for us to manage your health. You may need blood tests or other monitoring depending on the medication and your health issue.

If in the event an urgent script is needed without an appointment a fee of $20 will apply.

Test Results

Our practice nurse will call you about important or urgent results that need follow up.

You will receive an SMS message for less important results with your permission.

If you need to speak to us about your results please call us and our nurse will be happy to discuss or arrange an appointment with the Doctor where appropriate.

Telephone Policy

We don’t provide a phone consultation service at The Station on Tanti Family and Women’s Clinic.

If you have a medical issue that needs attention please book an appointment with your General Practitioner to discuss.

We will endeavour to respond to phone calls by the next business day.

Transfer of Medical Records

If you wish to transfer your records to our clinic please download our online Transfer of Records Form from our website, fill it out and bring it with your to your appointment.

Home Visits

The need for a home visit with be triaged by your Doctor. Please call at 9am. Home visits attract higher fees.

After Hours Care

In case of an emergency please call 000. For after hours on-call Doctor service please call DoctorDoctor on 132660

Appointment Types

Our standard consultations are up to 15 minutes. In a standard consult we are able to address one or two health issues.

Long Consultations are more appropriate if your have multiple issues. Sometimes we may ask you to rebook another appointment if we have not managed to cover all your health concerns in the time allotted. Please ask us to address the most urgent and important things first at the time of the consultation.

Running Late

Please telephone ahead if you are running late. If you are running very late our reception can help you to reschedule your appointment.

Cancelling Appointments

If you cannot make you appointment please cancel in a timely manner so that we may offer the appointment to another patient. Fees may apply for consults cancelled at short notice.

Waiting Times

As general practitioners we try to keep to our appointment schedule. However, due to the unpredictable nature of healthcare, on occasion we are unable to do so. Sometimes very unwell people or emergencies present themselves and this is the common reason for us running behind. We appreciate your patience.


At the Station on Tanti Family and Women’s Clinic in Mornington, we are a multicultural mix of people. We have different backgrounds and have lived in different states and countries around the world, across Australia, Europe, Asia and the United States. We respect diversity of culture, gender, religion, race and sexual orientation. All are welcome at our clinic.


If your require an interpreter we can provide this at our clinic. If you call our clinic in advance of your appointment we can arrange for this service to be available at the time of your booked appointment.

Feedback and Complaints

At the Station on Tanti Family and Women’s Clinic we value your feedback. We strive to provide you and your family with a professional, high quality and personal service to meet your health needs. If you have feedback or a complaint please contact our practice manager to discuss. 

Alternatively, you can contact the Health Care Complaints Commission on 1800 582 113.
Address: Level 26, 570 Bourke Street, Melbourne VIC 3930

Referrals and Engaging Other Services

The Station engages with medical services such as diagnostic services, hospitals and specialist consultant services, allied health services, disability and community services, health promotion and public health services and programs. Our practice is aware of different referral arrangements for public and private providers, copies of important, non-routine referrals are kept in the patient health record.

Management of Patient Information

At the Station on Tanti Family and Women’s Clinic all of your health information is strictly confidential. We utilise the latest technology to store health information securely. Each staff member receives training on confidentiality and privacy of health records.

Recalls and Reminders

Our recall/reminder system is a follow-up process whereby patients are contacted to return to our practice generally to receive the results of ordered tests or to receive follow-up treatment. Our recall/reminder system is considered an essential component of quality care and also offers an active risk management approach. You have the option of registering to receive healthcare reminders that are appropriate to your care.